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• WHAT IS A SEIKO MOD?
  A Seiko Mod is a Seiko watch that has been modified with high-quality aftermarket parts to create a unique design while retaining its original Seiko movement and logo.
  

  WHAT IS THE PURPOSE OF SEIKO MODS?

  The purpose of Seiko Mods is to bring the designs and aesthetics of luxury watches to a wider audience by using authentic Seiko watches as a base and upgrading them with high-quality materials, such as sapphire crystal or ceramic bezels, without resorting to counterfeit products.

• WHAT MAKES A SEIKO MOD DIFFERENT FROM A REGULAR SEIKO WATCH?
  A Seiko Mod differs from a standard Seiko watch in its customized design and components, offering unique aesthetics while maintaining the quality and reliability of the original Seiko movement.

• ARE THE MOVEMENTS IN YOUR WATCHES GENUINE SEIKO?
  Yes, all of our Seiko Mod watches use genuine Seiko movements to ensure reliability and accuracy.

• ARE SEIKO MOD WATCHES WATER-RESISTANT?
  While the original Seiko movement is water-resistant, modifications may affect water resistance. Please check the specifications for each watch on our website to confirm its water resistance level.

• HOW CAN I CLEAN AND MAINTAIN MY SEIKO MOD WATCH?
  To maintain your watch, use a soft cloth to wipe the case and strap regularly. Avoid exposing it to extreme temperatures or chemicals. If your watch is water-resistant, ensure the crown is fully secured before exposing it to water.

• DO SEIKO MOD WATCHES COME WITH BOXES OR DOCUMENTATION?
  All our watches are shipped with protective packaging. However, since they are modified watches, they do not include the original Seiko warranty or documentation.

• HOW CAN I ADJUST THE STRAP SIZE?
  Our watches come with adjustable straps. You can purchase tools for strap adjustment, or visit a local watch repair shop for professional adjustments.

• DO YOU OFFER CUSTOM SEIKO MOD WATCHES?
  We do not provide custom services. We only sell pre-designed Seiko Mod watches available on our website.

• CAN I REQUEST MODIFICATIONS TO A WATCH LISTED ON YOUR WEBSITE?
  Unfortunately, we do not accept modification requests. All watches are sold as displayed on our website.

• WHAT IS A SEIKO MOD?
  A Seiko Mod is a Seiko watch that has been modified with high-quality aftermarket parts to create a unique design while retaining its original Seiko movement and logo.

  WHAT IS THE PURPOSE OF SEIKO MODS?

  The purpose of Seiko Mods is to bring the designs and aesthetics of luxury watches to a wider audience by using authentic Seiko watches as a base and upgrading them with high-quality materials, such as sapphire crystal or ceramic bezels, without resorting to counterfeit products.

• WHAT MAKES A SEIKO MOD DIFFERENT FROM A REGULAR SEIKO WATCH?
  A Seiko Mod differs from a standard Seiko watch in its customized design and components, offering unique aesthetics while maintaining the quality and reliability of the original Seiko movement.

• ARE THE MOVEMENTS IN YOUR WATCHES GENUINE SEIKO?
  Yes, all of our Seiko Mod watches use genuine Seiko movements to ensure reliability and accuracy.

• ARE SEIKO MOD WATCHES WATER-RESISTANT?
  Most of our Seiko Mod watches come with a certain level of water resistance. Each product is accompanied by detailed information about its water resistance, helping you choose the best option for your needs.

• HOW CAN I CLEAN AND MAINTAIN MY SEIKO MOD WATCH?
  To maintain your watch, use a soft cloth to wipe the case and strap regularly. Avoid exposing it to extreme temperatures or chemicals. If your watch is water-resistant, ensure the crown is fully secured before exposing it to water.

• DO SEIKO MOD WATCHES COME WITH BOXES OR DOCUMENTATION?
  All of our watches are shipped with protective packaging or boxes. However, since they are modified watches, the original Seiko documentation is not included.

• HOW CAN I ADJUST THE STRAP SIZE?
  We include a free tool kit to help you adjust the strap properly.

• DO YOU OFFER CUSTOM SEIKO MOD WATCHES?
  We do not provide custom services. We only sell pre-designed Seiko Mod watches available on our website.

• HOW LONG DOES IT TAKE TO PROCESS MY ORDER?
  It takes approximately 24 hours to verify your payment before moving to the next step. This 24-hour timeframe may vary depending on the payment method.
  
  
• WHAT SHOULD I DO IF I WANT TO CANCEL MY ORDER?
  If you haven’t paid for your order, please refrain from proceeding with the payment. If you have completed the payment, contact us via our email to arrange for a refund or credit.
  Please note that refunds can be issued within 48 hours after payment. If the package has been handed over to the shipping carrier after this period, we won’t be able to process a refund. We encourage you to carefully consider your choice before making a payment.
  
  
• WHAT PAYMENT METHODS DO YOU ACCEPT?
  Please check the Payment Methods section on this page to see which options we currently accept.
  
  
• WHEN WILL MY CREDIT CARD BE CHARGED?
  Your credit card will be charged after the order has passed through our processing department and has been approved. The timeframe may vary but typically does not exceed 24 hours.
  
  
• DO YOU OFFER A DISCOUNT IF I PAY WITH PAYPAL’S FRIENDS AND FAMILY OPTION?
  Yes, we offer a 10% discount on all watch versions when you choose PayPal’s Friends and Family option. This method helps us minimize transaction fees, allowing us to pass these savings directly to you. By selecting this option, you benefit from a secure transaction along with added value for your purchase.
  
  
• WHAT IS THE PROCESS IF I WANT TO PAY WITH PAYPAL’S FRIENDS AND FAMILY OPTION?
  If you choose to pay via PayPal’s Friends and Family option, simply contact us through our email, and we’ll provide you with all necessary details to complete the transaction securely.
  This method is designed for trust-based payments and helps us reduce fees, allowing us to offer you the best possible value. After confirming payment, we’ll process your order immediately and keep you updated at every step, from order confirmation to shipping details.
  
  
  

  Our customer support team is available to answer any questions you may have throughout the process, ensuring a smooth and reliable experience.

• HOW LONG DOES SHIPPING TAKE?
  Processing Time: It takes approximately 3-5 days for assembly and quality checks to ensure your watch meets our high standards.
  Shipping Time: Delivery usually takes 10-15 business days, depending on your location (excluding weekends and holidays).
  Once your order is shipped, we cannot control any potential delays during transit. However, we actively monitor your package and will promptly notify you of any updates or issues.
  For more specific details, please refer to the Shipping Methods section to see delivery times for different regions.

• WHICH SHIPPING COMPANIES DO YOU USE?
  Depending on the destination, we use China Post, DHL, or USPS. All shipments are sent via express service with full tracking. Most of the time, we use China Post, and we declare a low value for items in the package to help avoid customs detection.

• HOW MUCH IS THE SHIPPING COST?
  We offer free shipping on all orders. Enjoy complimentary delivery with tracking, ensuring your purchase reaches you securely and with peace of mind.

• WHAT HAPPENS IF MY PACKAGE IS HELD AT CUSTOMS?
  If your package is held and seized by customs, please contact us, and we will either issue a refund or resend the item (based on your preference).

• DO YOU OFFER DISCOUNT CODES AND PROMOTIONS?
  We regularly offer promotions and discount codes. Sign up for our newsletter at the bottom of the page to receive these offers directly in your inbox.

HOW LONG IS THE WARRANTY FOR YOUR WATCH?

• We are committed to providing you with absolute peace of mind when shopping. All watches in our store come with a 1-year warranty, ensuring your confidence in using them.
  
• In the event that warranty service is required, you only need to pay a one-way shipping fee of $20, and we will cover all return shipping costs after the service is completed.
• Our warranty applies to technical defects caused by the manufacturer, ensuring your watch is always in optimal condition. To maintain the validity of the warranty, please avoid repairing or modifying the product at unauthorized third parties. This ensures your watch remains fully protected.
• Beyond the warranty period, if you need repair assistance, we are always ready to help with reasonable repair fees, including round-trip shipping costs and full handling of necessary procedures. Rest assured, we will always be with you throughout your journey with our product!

WARRANTY PROCESS
We are always ready to support customers with warranty requests. Here is a detailed process:

1. Contact and receive a shipping label:
   • Once the warranty request is confirmed, we will provide a shipping label for you to use.
   • Instructions: Properly package the product according to the guidelines and send it via the designated carrier.
2. Shipping from your country to Vietnam:
   • Time required: Usually takes 7–14 business days, depending on the carrier.
3. Inspection and repair:
   • Upon arrival at the warranty center in Vietnam, our technicians will inspect and repair the product.
   • Processing time: 5–7 business days.
4. Shipping from Vietnam to China:
   • After the repair, the product will be sent to China to optimize costs before being shipped back to you.
5. Shipping from China to your country:
   • Time required: Typically takes 7–14 business days.

Total processing time: Approximately 30–40 business days, depending on distance and carrier processing.

IMPORTANT NOTES

• Track your warranty progress: We provide tracking codes so you can monitor your product status throughout the warranty process.
• To maintain your warranty, avoid repairs at unauthorized third parties.

WHAT IF THE WATCH IS DAMAGED BY WATER?
We regret to inform you that we cannot warranty damage caused by water. This is because we cannot verify whether the watch was used beyond the recommended water-resistance levels.

To protect your watch:

• Follow the water-resistance guidelines provided in the product description.
• Avoid wearing the watch in high-humidity or high-pressure environments.

WHAT IF THE ORDER IS RETURNED BECAUSE YOU WERE NOT HOME?
We understand that you might occasionally be unavailable to receive your delivery. In such cases, shipping companies typically:

• Attempt multiple deliveries.
• Hold the package at a local warehouse for several weeks to one month, allowing you to collect it directly.

If the package is returned to us, we are happy to assist in resending it. However, the shipping cost for the second delivery will be your responsibility.

Please ensure your address and contact details are accurate. You can also track your order using the tracking code we provide to arrange receipt proactively.

WHAT IF YOU RECEIVE THE WRONG PRODUCT?
In the rare event of an incorrect delivery, we guarantee:

1. Full coverage of return shipping costs for the incorrect product.
2. Immediate dispatch of the correct product at no additional cost.

RETURN AND REFUND POLICY
Our return and refund policy is designed to protect customer rights and ensure satisfaction.

1. Eligibility:
   • Technical defects from the manufacturer: Full refund or free exchange.
   • Incorrect product delivery: Full refund or free exchange.
   • Delivery Over 35 Days: Refunds and returns at your request
   • Customs Seized: Full Refund or Free Resend
2. Refund Process:
   • Step 1: Contact customer support within 7 days of receiving the product.
   • Step 2: Provide the order ID, product images, and a description of the issue.
   • Step 3: After verification, refunds will be processed within 3–5 business days.
3. Ineligible for Refunds:
   • Used products or those damaged due to misuse.
   • Products not in their original condition (including packaging, tags, or accessories).
   • Requests made beyond the 7-day window.

OUR COMMITMENT
We are dedicated to supporting our customers and providing the best after-sales service. For any issues, feel free to contact us for prompt assistance.